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Incident IQ

 
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incidentiq-24-1550639349

Product Details

Overview
Teaching and learning today is empowered by technology of all types—if it is properly supported. We built Incident IQ to be the leading technology support platform for K-12. We designed it to be easy for teachers, efficient for support teams, and to provide leaders with analytics to drive better support for students.

Features
TICKETING
Enter tickets quickly with rich information

Incident IQ features an easy-to-use Quick Tickets function so teachers, staff, and even students can submit help tickets in under a minute.  A few clicks, enriched by built-in asset information, give support staff a head start on solving your district’s most pressing technology issues.


ASSET MANAGEMENT
Complete asset visibility

In order to create the best K-12 technology support platform, we needed a best-in-class asset management system—so we built one.  Beyond asset tracking, Incident IQ ties device data to each help ticket. Student device distribution and assignment is streamlined with a simple scan or student login. Finally, Incident IQ integrates with other leading asset management systems, so districts can seamlessly access device data in one place.


DEPLOYMENT
Comprehensive device distribution

Distribute and collect classroom technology with tools that help manage deployments year-round.  Track a device’s ownership over time. Automatically record storage data for year-over-year device distribution. Open tickets right from the point of exchange, and conduct device audits from a PC or a Mac
Interoperability
Compatible with the following interoperabilty frameworks or products:
  • Classlink
  • CLEVER Single Sign On (SSO)
  • Google Classroom
  • One Roster

Support Options
  • Email
  • On-Site
  • Phone
  • Web
Districts
This list is compiled annually through our web surveys, internet research, and phone interviews with California school districts.

School Districts in California that use incidentiq*

Beaumont Unified
Carmel Unified
Fowler Unified
Modesto City High
PUC Schools
San Gabriel Unified
Yuba County Office of Education

* This is a partial list generated through our annual technology systems survey, internet searches, and other methods.

Also, districts constantly change enterprise systems in an never ending quest to find the 'best' of the best. So expect these results to change over time.


If your district currently uses this system but doesn't appear on this list, please let us know by updating your district's info on our annual systems survey:

Incident IQ is also used by Excelsior Charter Schools and Wonderful College Prep Academy.
Additional Features
  • Active Directory Management
  • IT Process Automation

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incidentiq-24-1550639349

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Inventory Management Resources

Inventory Management

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Asset inventory and tracking systems are an essential part of maintaining control of an organization=s assets. It documents ownership and helps provide accountability for the public funds that have been entrusted to the district. Alpine School District asset systems are being used to track sensitive equipment, help provide proof of loss from vandalism or casualty losses, provide a mechanism to calculate depreciation, track assets for maintenance purposes and help in the capital outlay plan process.

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Date added: 2018-07-23


Know of a great product that isn't yet on this list of California K-12 enterprise systems? Please let us know and we'll create a product page for it. Just drop us a note.