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WebHelpDesk

 
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Product Details

Overview
A ticketing system streamlines, centralizes and manages all your IT tickets. Take email requests and transform them into service tickets automatically. From the initial ticket request and creation to resolution and closure ticketing system software helps you through every stage.

Features
  • Simplified help desk ticketing system & service management
  • Knowledge management & knowledge base
  • Help desk performance reporting & SLA management
  • Centralize IT support across distributed sites and student base
  • Reduce the cost of support operations
  • Easy to use with higher ROI

Districts
This list is compiled annually through our web surveys, internet research, and phone interviews with California school districts.

School Districts in California that use WebHelpDesk*

Atascadero Unified
Bakersfield Christian High School
Cabrillo Unified
Cajon Valley Union
Campbell Union High
Ceres Unified
Covina-Valley Unified
Cupertino Union
Del Mar Union Elementary
Denair Unified
East Side Union High
Escondido Union
Evergreen Union
Hermosa Beach City Elementary
Little Lake City Elementary
Lodi Unified
Los Gatos Union Elementary
Manteca Unified
Monterey County Office of Education
Moraga Elementary
Palm Springs Unified
Palmdale Elementary
Palo Alto Unified
Paso Robles Joint Unified
Pomona Unified
Red Bluff Union Elementary
Ripon Unified
Santa Monica-Malibu Unified
Shoreline Unified
Stanislaus Union Elementary
Whittier Union High

* This is a partial list generated through our annual technology systems survey, internet searches, and other methods.

Also, districts constantly change enterprise systems in an never ending quest to find the 'best' of the best. So expect these results to change over time.


If your district currently uses this system but doesn't appear on this list, please let us know by updating your district's info on our annual systems survey:


Videos

Web Help Desk Training: Best Practices for Submitting Tickets via Web App vs. Email
Introduction to Web Help Desk
Web Help Desk Training: Use Cases for Utilizing Request Types and Tech Groups
Web Help Desk Training: Best Practices for Reporting and Using Advanced Search
Web Help Desk Training: Action Rules - CEO Opens a Help Desk Ticket

Editor review

1 reviews

Review for WebHelpDesk
Overall rating 
 
4.2

I used WebHelpDesk for years.  Great product.  Easy to customize, excellent GUI.  Less integration capabilities then other systems (like ZenDesk), and a bit pricey, but really does the job.

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