We are 820 members and growing!

Track-IT!

Featured
Track-IT!

Overview
The Help Desk from Track-It! product providing you with a 360-degree view of your work orders and change requests. Track-It! helps you automate processes and build a knowledgebase of solutions, ensuring faster and more accurate resolutions to your end-user requests. By moving your manual processes into an automated help desk solution, you will handle calls faster and make data available when you need it. Knowledge base solutions, 24/7 self-service and online status checks along with a more streamlined process for managing help desk requests will increase your users’ confidence when placing a request with your help desk. Track-It! will allow you to automate manual processes, such as email notifications, SLA warnings, skills-based routing, audit trails and much more to help ensure consistent, reliable response times and resolutions for your users. 
Features
  • Track-it! Knowledgebase
  • Automated email to ticket creation
  • End user self-service portal
  • Automatic routing and prioritization
  • Automatic notifications and escalation
  • Reports and metrics – Save time and money by capturing and automating all of it

Districts
This list is compiled annually through our web surveys, internet research, and phone interviews with California school districts.

Videos

Track-It! 2018 - Introduction to using Help Desk features
Track-It! 2018 - Working with HelpDesk Tickets
  1. Comments (0)

  2. Add yours
There are no comments posted here yet

Leave your comments

  1. Posting comment as a guest.
0 Characters
Attachments (0 / 3)
Share Your Location


Know of a great product that isn't yet on this list of California K-12 enterprise systems? Please let us know and we'll create a product page for it. Just drop us a note.