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Track-IT!

 
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Track-IT!

Product Details

Overview
The Help Desk from Track-It! product providing you with a 360-degree view of your work orders and change requests. Track-It! helps you automate processes and build a knowledgebase of solutions, ensuring faster and more accurate resolutions to your end-user requests. By moving your manual processes into an automated help desk solution, you will handle calls faster and make data available when you need it. Knowledge base solutions, 24/7 self-service and online status checks along with a more streamlined process for managing help desk requests will increase your users’ confidence when placing a request with your help desk. Track-It! will allow you to automate manual processes, such as email notifications, SLA warnings, skills-based routing, audit trails and much more to help ensure consistent, reliable response times and resolutions for your users. 
Features
  • Track-it! Knowledgebase
  • Automated email to ticket creation
  • End user self-service portal
  • Automatic routing and prioritization
  • Automatic notifications and escalation
  • Reports and metrics – Save time and money by capturing and automating all of it

Districts
This list is compiled annually through our web surveys, internet research, and phone interviews with California school districts.

School Districts in California that use Track-IT!*

Natomas Unified
Ojai Unified
Pleasant Valley
South San Francisco Unified
Stanislaus County Office of Education
Ventura Unified

* This is a partial list generated through our annual technology systems survey, internet searches, and other methods.

Also, districts constantly change enterprise systems in an never ending quest to find the 'best' of the best. So expect these results to change over time.


If your district currently uses this system but doesn't appear on this list, please let us know by updating your district's info on our annual systems survey:


Videos

Track-It! 2018 - Introduction to using Help Desk features
Track-It! 2018 - Working with HelpDesk Tickets

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