The Help Desk from Track-It! product providing you with a 360-degree view of your work orders and change requests. Track-It! helps you automate processes and build a knowledgebase of solutions, ensuring faster and more accurate resolutions to your end-user requests. By moving your manual processes into an automated help desk solution, you will handle calls faster and make data available when you need it. Knowledge base solutions, 24/7 self-service and online status checks along with a more streamlined process for managing help desk requests will increase your users’ confidence when placing a request with your help desk. Track-It! will allow you to automate manual processes, such as email notifications, SLA warnings, skills-based routing, audit trails and much more to help ensure consistent, reliable response times and resolutions for your users.
- Track-it! Knowledgebase
- Automated email to ticket creation
- End user self-service portal
- Automatic routing and prioritization
- Automatic notifications and escalation
- Reports and metrics – Save time and money by capturing and automating all of it