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SysAid

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Product Details

Overview
SysAid Help Desk offers all the essentials in one place including: a powerful ticket management tool, IT asset management, self-service, mobile device management, chat, password reset, mobile apps, industry benchmarking, and more.


Features
Key Features Available with SysAid Help Desk Software 
  • Ticket Management - Automate your IT processes and activities, from logging tickets through to issue resolution.
  • Self-Service Portal - Allow end users to submit tickets, engage in chat, track ticket history, and use the knowledge base to perform self-service actions.
  • Knowledge Base - Create a knowledge base of resolution and how-to solutions for use by both sysadmins and end users via self-service.
  • Chat - Communicate with end users through live chat. Improve the end user’s IT help desk experience and reduce costs.
  • Remote Control - SysAid’s native remote control capabilities allow sysadmins to securely resolve end-user issues from anywhere.
  • Automation - Automate all your IT processes and activities using routing rules, priorities, and dynamic forms.
  • Flexibility - Configure and customize SysAid Help Desk to meet your organization’s specific needs and requirements.


Districts
This list is compiled annually through our web surveys, internet research, and phone interviews with California school districts.

School Districts in California that use SysAid*

Anderson Union High
Beverly Hills Unified
Chowchilla Elementary
Fallbrook Union High
Gateway Unified
La Mesa-Spring Valley
Patterson Joint Unified

* This is a partial list generated through our annual technology systems survey, internet searches, and other methods.

Also, districts constantly change enterprise systems in an never ending quest to find the 'best' of the best. So expect these results to change over time.


If your district currently uses this system but doesn't appear on this list, please let us know by updating your district's info on our annual systems survey:


Videos

SysAid - One Service Desk. All Essentials.
Introducing the New Self-Service Portal
ITIL help desk - SysAid introduction movie to ITIL Change Management

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