SchoolTechnologyLeadership
We are 822 members and growing!

SysAid

5250.jpg

Product Details

Overview
SysAid Help Desk offers all the essentials in one place including: a powerful ticket management tool, IT asset management, self-service, mobile device management, chat, password reset, mobile apps, industry benchmarking, and more.


Features
Key Features Available with SysAid Help Desk Software 
  • Ticket Management - Automate your IT processes and activities, from logging tickets through to issue resolution.
  • Self-Service Portal - Allow end users to submit tickets, engage in chat, track ticket history, and use the knowledge base to perform self-service actions.
  • Knowledge Base - Create a knowledge base of resolution and how-to solutions for use by both sysadmins and end users via self-service.
  • Chat - Communicate with end users through live chat. Improve the end user’s IT help desk experience and reduce costs.
  • Remote Control - SysAid’s native remote control capabilities allow sysadmins to securely resolve end-user issues from anywhere.
  • Automation - Automate all your IT processes and activities using routing rules, priorities, and dynamic forms.
  • Flexibility - Configure and customize SysAid Help Desk to meet your organization’s specific needs and requirements.


Districts
This list is compiled annually through our web surveys, internet research, and phone interviews with California school districts.

Videos

ITIL help desk - SysAid introduction movie to ITIL Change Management
SysAid - One Service Desk. All Essentials.
Introducing the New Self-Service Portal
  1. Comments (0)

  2. Add yours
There are no comments posted here yet

Leave your comments

  1. Posting comment as a guest.
0 Characters
Attachments (0 / 3)
Share Your Location


Know of a great product that isn't yet on this list of California K-12 enterprise systems? Please let us know and we'll create a product page for it. Just drop us a note.