SysAid Help Desk offers all the essentials in one place including: a powerful ticket management tool, IT asset management, self-service, mobile device management, chat, password reset, mobile apps, industry benchmarking, and more.
Key Features Available with SysAid Help Desk Software
- Ticket Management - Automate your IT processes and activities, from logging tickets through to issue resolution.
- Self-Service Portal - Allow end users to submit tickets, engage in chat, track ticket history, and use the knowledge base to perform self-service actions.
- Knowledge Base - Create a knowledge base of resolution and how-to solutions for use by both sysadmins and end users via self-service.
- Chat - Communicate with end users through live chat. Improve the end user’s IT help desk experience and reduce costs.
- Remote Control - SysAid’s native remote control capabilities allow sysadmins to securely resolve end-user issues from anywhere.
- Automation - Automate all your IT processes and activities using routing rules, priorities, and dynamic forms.
- Flexibility - Configure and customize SysAid Help Desk to meet your organization’s specific needs and requirements.