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Incident IQ

 
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Product Details

Overview
Teaching and learning today is empowered by technology of all types—if it is properly supported. We built Incident IQ to be the leading technology support platform for K-12. We designed it to be easy for teachers, efficient for support teams, and to provide leaders with analytics to drive better support for students.
Features
TICKETING
Enter tickets quickly with rich information

Incident IQ features an easy-to-use Quick Tickets function so teachers, staff, and even students can submit help tickets in under a minute.  A few clicks, enriched by built-in asset information, give support staff a head start on solving your district’s most pressing technology issues.


ASSET MANAGEMENT
Complete asset visibility

In order to create the best K-12 technology support platform, we needed a best-in-class asset management system—so we built one.  Beyond asset tracking, Incident IQ ties device data to each help ticket. Student device distribution and assignment is streamlined with a simple scan or student login. Finally, Incident IQ integrates with other leading asset management systems, so districts can seamlessly access device data in one place.


DEPLOYMENT
Comprehensive device distribution

Distribute and collect classroom technology with tools that help manage deployments year-round.  Track a device’s ownership over time. Automatically record storage data for year-over-year device distribution. Open tickets right from the point of exchange, and conduct device audits from a PC or a Mac

Interoperability
Compatible with the following interoperabilty frameworks or products:
  • Classlink
  • CLEVER Single Sign On (SSO)
  • Google Classroom
  • One Roster

Support Options
  • Email
  • On-Site
  • Phone
  • Web
Districts
This list is compiled annually through our web surveys, internet research, and phone interviews with California school districts.

School Districts in California that use IncidentIQ*

Fowler Unified
Lowell Joint
Modesto City High
PUC Schools
San Gabriel Unified
Waterford Unified
Yuba County Office of Education

* This is a partial list generated through our annual technology systems survey, internet searches, and other methods.

Also, districts constantly change enterprise systems in an never ending quest to find the 'best' of the best. So expect these results to change over time.


If your district currently uses this system but doesn't appear on this list, please let us know by updating your district's info on our annual systems survey:

Integrations
Aeries - Aspen SIS - Google Single Sign On -  Infinite Campus - Microsoft On-Site AD - Microsoft Azure - NWEA Map - PowerSchool - Rapididentity SSO Skyward - Synergy SIS
Company News
ATLANTA (January 22, 2019) Incident IQ, the technology support platform built for K-12, has released a new update to the Incident IQ platform with the Winter 2019 Release. K-12 technology teams will find a host of new features to help them better support instructional technology. 

Improvements to the Google Device Data (Chrome Console Integration) and Microsoft SCCM integrations allow instant assignment of devices to students through a simple login, as well as two-way sync capabilities, allowing changes to assets made in Incident IQ to be reflected in a district’s device management software. Analytics Explorer improvements provide real-time updates to analytical data, and the ability to toggle between charts and data dashboards  and the individual tickets that make up the visualization. Enhanced Filtering Engine helps users locate assets, tickets, and users quicker than ever before. 

“We’re thrilled to be unveiling this new update, which contains features that will save users a lot of time, and allow them to support district technology better than ever before,” said Jason Martin, Chief Software Architect for Incident IQ. 

Google Device Data and Microsoft SCCM
Asset management integrations have been improved significantly. Districts can instantly assign a device to a user after the user logs in to the device. Two-way sync functionality allows changes made in Incident IQ to be reflected in a district’s systems management software, allowing instant parity between the two systems. 


Analytics Explorer
Analytics have been enhanced with real-time reporting. Changes made to tickets will now be immediately reflected in analytical data. Additionally, with one click, users can toggle between analytical data and the underlying tickets that make up those analytics. Users can also use filters to refine a group of tickets, then toggle to view analytical statistics related to these custom data sets. 


Ticket Templates
Ticket templates have been upgraded, allowing quick access to common issue submission. This feature allows pre-defined tickets to be applied to a single asset or multiple assets in seconds—saving users a significant amount of time when working with assets in bulk. Ticket templates can also be shared between users, allowing for simple circulation of templates across a technology team. 


Additional Features
Users will also find additional improvements throughout the product. An all-new Notification Center keeps users up to date on changes made to any tickets they’re attached to. Filters have been overhauled with a new look and feel, dividing filters into different categories. Additional filters have been added related to calendar-based filtering, as well as SLA performance filtering.  


To learn more about Incident IQ and the features contained in the Winter 2019 Release, visit IncidentIQ.com.

Additional Features
  • Active Directory Management
  • IT Process Automation

Videos

Introducing Incident IQ™
Using Incident IQ for year-over-year device distribution – Henry County Schools
Incident IQ Features
Incident IQ helps deploy laptops at Henry County Schools

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