HEAT (Help Desk)Featured
HEAT Help Desk provides IT service organizations the foundation to automate processes and improve service levels while reducing costs. It provides a modern, robust, highly flexible IT service management (ITSM) solution that enables IT teams to become much more efficient resolving routine service issues and providing the service experience users, customers and the technical staff now expect. IT organizations can improve their processes with an easy to use, automated ticketing system servicing inbound requests from any channel – email, web, social, phone or chat.
- Improve service efficiency for routine and previously manual tasks
- Simplify, automate and streamline incident and problem management
- Create more self-service opportunities to modernize the user experience
- Become more proactive in preventing service issues
- Focus more on business issues and outcomes