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HEAT (Help Desk)

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Product Details

Overview
HEAT Help Desk provides IT service organizations the foundation to automate processes and improve service levels while reducing costs. It provides a modern, robust, highly flexible IT service management (ITSM) solution that enables IT teams to become much more efficient resolving routine service issues and providing the service experience users, customers and the technical staff now expect. IT organizations can improve their processes with an easy to use, automated ticketing system servicing inbound requests from any channel – email, web, social, phone or chat.

Features
  •  Improve service efficiency for routine and previously manual tasks
  •  Simplify, automate and streamline incident and problem management
  •  Create more self-service opportunities to modernize the user experience
  •  Become more proactive in preventing service issues
  •  Focus more on business issues and outcomes

Districts
This list is compiled annually through our web surveys, internet research, and phone interviews with California school districts.

School Districts in California that use HEAT (Help Desk)*

Elk Grove Unified
Fresno Unified
Modesto City Elementary
Modesto City High
Paramount Unified
Twin Rivers Unified

* This is a partial list generated through our annual technology systems survey, internet searches, and other methods.

Also, districts constantly change enterprise systems in an never ending quest to find the 'best' of the best. So expect these results to change over time.


If your district currently uses this system but doesn't appear on this list, please let us know by updating your district's info on our annual systems survey:


Videos

Introduction to HEAT IT Service Management
HEAT Incident Management
IT service desk with Heat, the best Service Desk and Client Management software

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