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GroupLink Help Desk

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Product Details

For years, GroupLink® has been a leading provider of help desk software for public and private schools, school districts, and service centers. This relationship has been aimed at helping those that enlighten the great minds of our future to be more productive and efficient. Now, GroupLink is taking its expertise a step further by providing an enriched, full-featured, intuitive web help desk to small school districts and schools across the country for free!

  •  Web-based portal that can be accessed with any major browser or with your smartphone
  •  Email and calendar integration with Outlook®/Exchange, GroupWise and SMTP (Gmail™, Yahoo!®, etc.) clients
  •  Email to ticket capabilities
  •  Directory Integration with Microsoft®'s Active Directory, Novell's Directory Service (eDirectory), and Apple®'s Open Directory
  •  Cross-Platform support for Windows, Mac®, all major Linux distribution, and Novell
  •  Backend database support for MySQL®, Oracle®, MS SQL Server®, PostgreSQL, and Sybase®
  •  Powerful built-in reporting tool for customized service desk reports
  •  Fully customizable groups for your different departments (IT, Facilities Maintenance, HR, Etc.)
  •  Ticket escalation and service level agreements (SLAs) with the scheduler
  •  Surveys for increased end user satisfaction
  •  Public and private Knowledge-base

This list is compiled annually through our web surveys, internet research, and phone interviews with California school districts.

School Districts in California that use Grouplink*

Benicia Unified
Long Beach Unified
Rescue Union Elementary
San Marcos Unified
Snowline Joint Unified

* This is a partial list generated through our annual technology systems survey, internet searches, and other methods.

Also, districts constantly change enterprise systems in an never ending quest to find the 'best' of the best. So expect these results to change over time.

If your district currently uses this system but doesn't appear on this list, please let us know by updating your district's info on our annual systems survey:

Does your district use this system? We'd like to know!

Please take a minute to complete our annual district systems survey.

Systems Survey




eHD Tutorial 1: Creating a Ticket and Email-to-Ticket
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