We are 587 members and growing!

GroupLink Help Desk

Hot
370a1cf.png

Product Details

Overview
For years, GroupLink® has been a leading provider of help desk software for public and private schools, school districts, and service centers. This relationship has been aimed at helping those that enlighten the great minds of our future to be more productive and efficient. Now, GroupLink is taking its expertise a step further by providing an enriched, full-featured, intuitive web help desk to small school districts and schools across the country for free!


Features
  •  Web-based portal that can be accessed with any major browser or with your smartphone
  •  Email and calendar integration with Outlook®/Exchange, GroupWise and SMTP (Gmail™, Yahoo!®, etc.) clients
  •  Email to ticket capabilities
  •  Directory Integration with Microsoft®'s Active Directory, Novell's Directory Service (eDirectory), and Apple®'s Open Directory
  •  Cross-Platform support for Windows, Mac®, all major Linux distribution, and Novell
  •  Backend database support for MySQL®, Oracle®, MS SQL Server®, PostgreSQL, and Sybase®
  •  Powerful built-in reporting tool for customized service desk reports
  •  Fully customizable groups for your different departments (IT, Facilities Maintenance, HR, Etc.)
  •  Ticket escalation and service level agreements (SLAs) with the scheduler
  •  Surveys for increased end user satisfaction
  •  Public and private Knowledge-base

Districts
This list is compiled annually through our web surveys, internet research, and phone interviews with California school districts.

School Districts in California that use Grouplink*

Benicia Unified
Long Beach Unified
Rescue Union Elementary
San Marcos Unified
Snowline Joint Unified

* This is a partial list generated through our annual technology systems survey, internet searches, and other methods.

Also, districts constantly change enterprise systems in an never ending quest to find the 'best' of the best. So expect these results to change over time.


If your district currently uses this system but doesn't appear on this list, please let us know by updating your district's info on our annual systems survey:

Does your district use this system? We'd like to know!

Please take a minute to complete our annual district systems survey.

Systems Survey

Photos

GL-Header-Logo.png;jsessionid=8A6FFA0ED2B980F45A3BDD27E962541F.png

Videos

Which help desk software should I buy?
eHD Tutorial 1: Creating a Ticket and Email-to-Ticket

User reviews

There are no user reviews for this listing.
  1. Comments (0)

  2. Add yours

Comments (0)

There are no comments posted here yet

Leave your comments

  1. Posting comment as a guest.
0 Characters
Attachments (0 / 3)
Share Your Location


Know of a great product that isn't yet on this list of California K-12 enterprise systems? Please let us know and we'll create a product page for it. Just drop us a note.