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Help Desk / Ticketing

Help desk ticketing software allows you to establish seamless communication and a simple interaction platform between the customers who are requesting IT service and the IT practitioners who are supporting end-users and fulfilling the service request.

Know of a great product that isn't yet on this list of California K-12 enterprise systems? Please let us know and we'll create a product page for it. Just drop us a note. 

 

School Districts in California that use Various Help Desk Systems:*

# 1 MyTechDesk used by 53 district(s)
# 2 SchoolDude used by 40 district(s)
# 3 WebHelpDesk used by 30 district(s)
# 4 ZenDesk used by 15 district(s)
# 5 SpiceWorks used by 14 district(s)
# 6 KACE1000/2000 used by 13 district(s)
# 7 FreshDesk used by 8 district(s)
# 8 Track-IT! used by 6 district(s)
# 9 Custom used by 6 district(s)
# 10 HEAT (Help Desk) used by 6 district(s)

* This is a partial list generated through our annual technology systems survey, internet searches, and other methods.

Also, districts constantly change enterprise systems in an never ending quest to find the 'best' of the best. So expect these results to change over time.

16 results - showing 1 - 16
Details
Altiris
Altiris Hot
736   0

Product Details

(Now Symantec) Altiris Agent is a set of asset management tools created and published by Symantec. The primary goal of the tool is to cut information technology costs; it also aims to provide efficient maintenance and greater flexibility. Use Altiris Agent to improve response time when managing your network.

FreshDesk
447   0

Product Details

With best-in-class ticketing capabilities in Freshdesk, every support query gets automatically converted into tickets, ready for your team to assign, respond, and track progress. And the best part is you get to do all this across phone, email, your website, social media and every other support channel that your customers use every day.

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448   1

Product Details

GroupLink is taking its expertise a step further by providing an enriched, full-featured, intuitive web help desk to small school districts and schools across the country for free! 

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533   0

Product Details

HEAT Help Desk provides IT service organizations the foundation to automate processes and improve service levels while reducing costs. It provides a modern, robust, highly flexible IT service management (ITSM) solution that enables IT teams to become much more efficient resolving routine service issues and providing the service experience users, customers and the technical staff now expect.

KACE
KACE Hot
506   0

Product Details

The Dell KACE K1000 Systems Management Appliance provides comprehensive management of PCs, servers, Macs, Chromebooks, smart phones, tablets, printers, networking gear, and other network-connected non-computing devices. The KACE K1000 is easy to use and its appliance-based architecture enables rapid deployment -- typically in a few days. 

MyTechDesk
270   0

Product Details

MyTechDesk is a web-based ticket management system developed and operated by the Imperial County Office of Education. If you have service requests to manage and track, MyTechDesk is your solution!

osticket-supsys-sm
207   0

Product Details

osTicket is a widely-used and trusted open source support ticket system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform. osTicket comes packed with more features and tools than most of the expensive (and complex) support ticket systems on the market. The best part is, it's completely free.

Samanage
298   0

Product Details

A single service desk for every service provider within your organization that increases collaboration, efficiency, and ultimately success across departmental lines.

schooldude-vc.jpg
820   0

Product Details

We deliver cloud-based applications that help both small and large institutions better manage their facilities, IT and business operations. We help clients save time and money by managing support services effectively and efficiently, allowing institutions to provide a safe teaching and learning environment.

ServiceDeskPlus
544   0

Product Details

ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. 

Spiceworks
139   0

Product Details

Drive-by IT support requests driving you nuts? Lost in a “ticket tracking” nightmare? Keep on top of IT and make it easy for your users to track their IT needs. Go beyond ticketing: understand (and change!) team behavior... and capture your value to the business.

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589   0

Product Details

SPMMS is a complete facilities, grounds, equipment and vehicle maintenance management and job control system designed especially for school and college use. It is a tool, conceived and designed to enhance accountability and productivity of buildings, grounds, equipment, and vehicle maintenance operations. It enables the maintenance manager to make the most of his/her resources while encouraging the practice of sound fundamental maintenance management techniques, including: documentation, planning, scheduling, communication, follow-up and analysis. The program originated in 1983, and we've been making improvements to it every year since then. The latest release is fully Windows compatible and offers many new features and capabilities. It is "user friendly" so persons with only minimal computer experience or training can operate the system. 

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SysAid Hot
610   0

Product Details

SysAid Help Desk offers all the essentials in one place including: a powerful ticket management tool, IT asset management, self-service, mobile device management, chat, password reset, mobile apps, industry benchmarking, and more. 

Track-IT!
526   0

Product Details

The Help Desk from Track-It! product providing you with a 360-degree view of your work orders and change requests. Track-It! helps you automate processes and build a knowledgebase of solutions, ensuring faster and more accurate resolutions to your end-user requests. 

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409   0

Product Details

A ticketing system streamlines, centralizes and manages all your IT tickets. Take email requests and transform them into service tickets automatically. From the initial ticket request and creation to resolution and closure ticketing system software helps you through every stage. 

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420   0

Product Details

Zendesk for Education streamlines your school’s or department’s support requests into a single, easy-to-use interface, no hardware, no IT maintenance, no training required. With Zendesk, you can intuitively manage requests and set up a knowledge base for FAQs. So instead of being overwhelmed with queries and complex IT tools, you can now simply focus on helping your students and staff.

16 results - showing 1 - 16


Know of a great product that isn't yet on this list of California K-12 enterprise systems? Please let us know and we'll create a product page for it. Just drop us a note.